Terms & Conditions – Troviex
Last Updated: May 17, 2026
1. Company Information
Troviex is operated under the brand name Troviex.
Contact Information
Website: www.troviex.com
Email: [email protected]
For customer support inquiries, please contact us through the email listed above.
2. Definitions
Company
Refers to Troviex, including its owners, operators, employees, and affiliated services.
Customer
Any person or legal entity purchasing products or services from Troviex.
Consumer
A natural person acting outside their trade, business, or profession.
Agreement
Any arrangement or contract concluded between Troviex and the Customer through the website.
3. Applicability
These Terms & Conditions apply to all offers, products, services, subscriptions, and orders made through the Troviex website.
Any deviations from these terms are only valid if agreed to in writing.
Any terms provided by the Customer are expressly excluded unless otherwise agreed.
4. Prices
- All prices are displayed in the applicable currency and may include VAT where required by law.
- Shipping costs are shown separately during checkout where applicable.
- Troviex reserves the right to change prices at any time.
- Price changes do not affect orders already confirmed.
For subscription services, customers will be informed in advance of any pricing changes.
5. Orders & Payment
- Payment must be completed at the time of purchase.
- Orders are processed only after successful payment authorization.
- Troviex reserves the right to refuse or cancel orders in cases of suspected fraud, misuse, or incorrect information.
6. Delivery
- Delivery times are estimates and are not guaranteed.
- Delays do not automatically entitle customers to compensation.
- If delivery is significantly delayed, customers may contact support for assistance.
Risk of loss or damage transfers to the customer once the product has been delivered to the provided delivery address.
7. Right of Withdrawal & Returns
Consumers may request a return within the applicable return period stated on our website.
Return Conditions
- Products must be unused and returned in their original packaging where possible.
- Certain items may not be eligible for return for hygiene or safety reasons once opened.
- Return shipping costs may apply unless the item is faulty or incorrect.
Refunds
Approved refunds are typically processed within 14 business days after the returned item is received and inspected.
8. Subscriptions
If Troviex offers subscription-based products or services:
- Subscriptions may renew automatically unless cancelled.
- Customers may cancel future renewals at any time before the next billing cycle.
- Cancellation does not affect already processed orders.
9. Warranty & Product Use
Products sold by Troviex are covered by applicable consumer protection laws.
The warranty does not cover damage caused by:
- Misuse
- Negligence
- Unauthorized modifications
- Failure to follow product instructions
Products and information provided by Troviex are not intended to diagnose, treat, cure, or prevent medical conditions unless explicitly stated.
10. Complaints
Complaints or concerns should be submitted to:
Troviex aims to respond to complaints within a reasonable timeframe.
11. Liability
Troviex shall only be liable for direct damages caused by intentional misconduct or gross negligence where required by applicable law.
Liability is limited to the amount paid for the relevant product or order.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
12. Force Majeure
Troviex is not responsible for delays or failures caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Transport disruptions
- Government actions
- Technical failures
- Supplier delays
- Labor disputes
13. Governing Law
These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Troviex operates.
Consumers may also benefit from mandatory consumer protection laws in their country of residence where applicable.
14. Amendments
Troviex reserves the right to update or modify these Terms & Conditions at any time.
Any significant changes will be published on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.