Return & Refund Policy – Troviex
Last Updated: May 17, 2026
Return & Cancellation Rights
At Troviex, customer satisfaction is important to us.
You have the right to cancel or return your order within 365 days of receiving your product, without providing a reason.
The cancellation period begins on the day:
- You receive the goods, or
- A third party designated by you (other than the carrier) receives the goods on your behalf.
To exercise your return or cancellation rights, please contact us with a clear request by email.
Contact for Returns
Email: [email protected]
Refund Process
Once we receive and inspect the returned item(s), we will process your refund as quickly as possible.
- Refunds are generally issued within 14 days
- In many cases, funds may appear in your account within 5 business days
- Refunds will be made using the same payment method used for the original order
- No additional refund processing fees will be charged
Return Eligibility
To qualify for a return, the following conditions must be met:
- The item was purchased within the last 365 days
- The item is returned in its original packaging where possible
- The product is unused or in acceptable return condition
Non-Returnable Items
Certain products cannot be returned, including:
- Customized or personalized products
- Perishable items or products with expired shelf life
- Opened items that cannot be returned for hygiene or health protection reasons
- Products that have been inseparably mixed with other items after delivery
Troviex reserves the right to refuse returns that do not meet the conditions outlined in this policy.
Return Shipping
Please return approved items to the return address provided by our support team after your request is reviewed.
We recommend using a trackable and insured shipping method to help ensure the safe return of your package.
Refunds may only be processed after:
- The returned item has been received, or
- Proof of successful delivery has been provided
Return Shipping Responsibility
Depending on the reason for the return and applicable consumer laws:
- Troviex may cover return shipping costs for defective or incorrect products
- Customers may be responsible for return shipping costs for standard returns
Gifts
If the item was marked as a gift during purchase and shipped directly to you:
- You may receive store credit or a gift certificate once the return is approved
If the item was not marked as a gift:
- The refund may be issued to the original purchaser
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us immediately with:
- Your order number
- A description of the issue
- Clear photos of the product
Our support team will assist you as quickly as possible.
Contact Us
If you have questions regarding this Return & Refund Policy, please contact:
Troviex Support
Email: [email protected]
Website: troviex.com